THOUGHT LEADERSHIP

The latest industry insights and trends.

Get a fresh perspective on your world as we continually experiment with new methods, innovate new tools and explore contemporary topics.

 

Marketers Get a GRIP on the New Normal
Rob Volpe, CEO/Chairman/Founder Rob Volpe, CEO/Chairman/Founder

Marketers Get a GRIP on the New Normal

The challenges keeping marketers and insights professionals up at night in today’s environment keep growing in number like sheep hopping the fence. We recently conducted research around the world to understand more deeply the challenges they are facing and their best practices in handling those challenges.

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Chapter 5: Black Lives Matter – How to Listen Without Judgement
Navigating to a New Normal, Empathy Training Rob Volpe, CEO/Chairman/Founder Navigating to a New Normal, Empathy Training Rob Volpe, CEO/Chairman/Founder

Chapter 5: Black Lives Matter – How to Listen Without Judgement

In this piece, we discuss the five steps to empathy, share the experiences of our Black respondents, and above all, we listened.

Separated in age by two generations, respondents Gail and Dajon share their powerful stories of racism. We review the five steps to empathy and offer action starters for your company.

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Chapter 2: How to Guide Your Consumer Through the Uncanny Valley [White Paper]
Navigating to a New Normal, Customer Experience, N2NN Rob Volpe, CEO/Chairman/Founder Navigating to a New Normal, Customer Experience, N2NN Rob Volpe, CEO/Chairman/Founder

Chapter 2: How to Guide Your Consumer Through the Uncanny Valley [White Paper]

Explore how your company can deliver products, services, and messages that acknowledge and could help alleviate consumer anxiety and discomfort. This free white paper examines the emotional impact of the pandemic and the divide that’s forming in our society between the employed and the recently unemployed.

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Chapter 1: Welcome to the Bottom of Maslow’s Hierarchy</a> [White Paper] Navigating to a New ‘Normal’
Navigating to a New Normal, N2NN Rob Volpe, CEO/Chairman/Founder Navigating to a New Normal, N2NN Rob Volpe, CEO/Chairman/Founder

Chapter 1: Welcome to the Bottom of Maslow’s Hierarchy [White Paper] Navigating to a New ‘Normal’

We’re proud to share (as a free download) our first white paper from Navigating to a New Normal - our planned year-long, multi-generational, cross-geographical, nationally-representative quantitative and qualitative research study. In this ground-breaking first installment, CEO Rob Volpe posits we are at an inflection point in society. Using Maslow’s Hierarchy as a framework, you can better understand how to navigate the new.

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How to Tell Personal Stories in a Privacy Protective World
Market Research, Storytelling Rob Volpe, CEO/Chairman/Founder Market Research, Storytelling Rob Volpe, CEO/Chairman/Founder

How to Tell Personal Stories in a Privacy Protective World

We love using stories of the amazing respondents that we meet to illustrate points, to motivate our clients to action.  But with new rules around data privacy, can we do this? Do we need to rely on vague composites that are so generic they don’t feel real?  Can we ever use a quote, include a picture or show a piece of video again? Short answer: Yes. Here’s how.

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How to think like an innovator, in 5 easy steps
Innovation Robin Algaze, Chief Design and Communication Director Innovation Robin Algaze, Chief Design and Communication Director

How to think like an innovator, in 5 easy steps

An innovation mindset is essential for survival in today’s fast-moving world. You’ve got to know how to innovate. But what does that mean? You have to be the next Elon Musk? No way. Don’t start big. Start small. Here’s how…

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